Knowledge sharing and value co-creation: designing a service system for fostering inter-generational cooperation

This paper highlight the necessity of knowledge transfer and sharing between young and old people, to avoid losing their skills and tacit knowledge and to co-create value. The paper indicates that a common place could facilitate the exchange of knowledge and experience between these two generations, thus fostering value co-creation. Enterprises, in this era of unprecedented technolog- ical and scientific advance, need of knowledge to create a competitive ad- vantage and they mustn’t lose it. At this aim, paper finally introduces a case study, the “5020 project”, an intergenerational agreement for work and training, made through a platform of recruitment and work team creation. Based on this platform, the project fosters knowledge transfer, creating teams composed by young and old people, which working together in ICT field, share the knowledge acquired in the past (respectively at school and on the job), co-create value and offer it as a better service to enterprises.