From Risk to Flourishing: Organizational Resources in Seasonal Tourism Work

Seasonal workers in the tourism sector are exposed to significant psychosocial risks, such as work overload, emotional exhaustion, and precarious employment conditions. Despite growing interest in positive organizational psychology, little is known about how organizational culture impacts perceptions and experiences of seasonal workers in Italy. This study explores the role of positive organizational culture in promoting well-being among seasonal workers in the tourism sector, examining their direct perspectives on organizational climate, work challenges, and individual and organizational resources. Eight semi-structured interviews were conducted with seasonal workers employed in the hospitality industry in Italy. Data were analyzed through an integrated mixed-method approach combining Grounded Theory methodology with quantitative lexical analysis using T-LAB software, ensuring both analytical rigor and interpretive depth. Five macro-categories emerged inductively from the data: trust and relations, coping strategies and emotions, perceived justice, teamwork, and meaning of work. These were integrated into a core category defined as flourishing at work, interpreted through the lens of Seligman’s PERMA model. These findings suggest that well-being in seasonal work is an active and relational achievement, sustained by emotional self-regulation, perceived fairness, and collective identity. The results carry direct implications for organizational policies and psychosocial risk prevention strategies in precarious work contexts. In particular, positive organizational culture and environments can act as protective factors against psychosocial risks, with direct implications for organizational policies, psychosocial risk prevention, and evidence-based workplace interventions. The specificity of the analysis method offers an original contribution by integrating qualitative and quantitative textual analysis to investigate psychosocial well-being in an under-explored population: Italian seasonal workers.