COMES18 - COMMUNICATION AND SOCIAL MEDIATION

The teaching provides advanced knowledge of one of the possible areasof intervention for the specialist social worker, in particular ofcommunication as a process of generating and resolving re-generation ofconflicting relational structures and mediation as a further professionaltool for diagnosing complex social needs. (family, school, community,justice) and intervention in their specific conditions (separation-divorce,violence and abuse, adolescence, peer group and bullying, juvenilecriminal offenses, urban insecurity, multicultural integration).Knowledge and ability to understandAt the end of the course, the student must know:- theory and research in Sociology of the conflict;- theory and research in Sociology of interpersonal cultural andcommunicative processes;- communication as a mediation;- social mediation;- national and international configuration of social mediation;- family mediation;- national and international configuration of family mediation;- current topics and future orientations of social and family mediation.Autonomy of judgmentAt the end of the course the student must be able to recognize thecommunicative origin of the conflicts and and the cases in whichmediation can be applied.Communication skillsAt the end of the course the student must know how to use thesociological language of conflict, of communication and the technicallanguage of social mediation.