ID:
PSICOM07
Duration (hours):
48
CFU:
6
SSD:
SOCIOLOGIA GENERALE
Located in:
CHIETI
Url:
PSYCHOLOGY/PSICOLOGIA SOCIALE, DEL LAVORO E DELLE ORGANIZZAZIONI Year: 1
Year:
2025
Course Catalogue:
Overview
Date/time interval
Secondo Semestre (09/02/2026 - 30/05/2026)
Syllabus
Course Objectives
The teaching of Service Management Techniques adheres to the professional profile of the Degree Course. It presents a thematic articulation aimed at the acquisition of specific knowledge in the field of organisation and management of people and institutions in the Welfare system. The course provides students with knowledge of the models, theories and scientific tools for analysing the morphogenesis and structuring of the different types of organisations present in the public-private Welfare system, built in response to the new models of relations between citizens, political institutions and the social services market.
At the end of the course, the student should possess knowledge and skills inherent to the methodology of social research specific to the welfare sector. The course contributes to the training of a professional figure competent in the detection, management and organisation of social welfare policies and interventions.
Knowledge and comprehension skills
On completion of the course, the student will acquire:
A knowledge of the organisational structure of welfare organisations.
An ability to understand the management models of welfare organisations and the third sector.
An ability to distinguish criteria, including regulatory criteria, for the constitution of social welfare organisations.
Autonomy of judgement
At the end of the course, the student will be able to:
Connect theoretical models of organisation science to the relative needs, aims and purposes of services in the welfare system.
Independently interpret the relationship between theoretical models of management of social welfare services and the characteristics of legitimisation and implementation of services in the public-private social relationship.
Compare the acquired knowledge with the most recent approaches, orienting and updating the overall scenario on the teaching topics.
Make general and specific considerations on the course topics in oral form, showing how to connect them in an interdisciplinary way.
Communication skills
At the end of the course the student will be able to:
Use the linguistic register specific to the field of welfare and organisational management of social welfare services.
Express concepts on the topics of the course and make personal reflections in a congruous and appropriate manner in relation to what has been learnt.
Course Prerequisites
No propaedeuticity is required.
Teaching Methods
The course includes 48 hours of lessons for students pursuing the master’s degree in Psychology and 36 hours for students pursuing the master’s degree in Welfare Policies and Management.
Two 3-hour lessons per week are scheduled.
Teaching will be delivered through lectures and seminars with the participation of experts and professionals.
Assessment Methods
The examination will be oral and will be conducted by means of questions relating to the syllabus taught by the lecturers and the topics of the texts covered during the lectures.
Assessment: marks expressed in thirtieths.
The examination procedures are the same for both attending and non-attending students.
Texts
At the beginning of the course, students will receive the following bibliographical references for the examination:
1. D’Alessandro S., La regola che cambia le regole. Sociologia dei processi creativi e degli ecosistemi innovativi, Mimesis, Milano, 2025.
2. De Ambrogio U., Guidetti C., La coprogettazione. La partnership tra pubblico e terzo settore, Carocci, Roma, 2016. 4.
3. Fazzi L., Costruire l’innovazione nelle imprese sociali e nel terzo settore, Franco Angeli, Milano, 2019.
4. De Ambrogio U., Marocchi G., Coprogrammare e coprogettare. Amministrazione condivisa e buone pratiche, Carocci, Roma, 2023.
Regarding D'Alessandro's book, the following are required reading: the introduction, the first chapter, the second chapter, the fifth chapter, and the seventh chapter. The remainder is required reading but will not be included in the exam.
Contents
The course aims to offer, from a theoretical and methodological point of view, topics relating to the strategic sphere of the organisation, management and provision of services to the person.
It will also highlight the nature and social function of these services, in the broader context of the process of setting up public and private companies, with a particular focus on the creative processes and innovative services of participatory co-design and co-planning of type A and B social enterprises.
The foundational matrices and the morphogenetic dynamics of these structures will be identified, with the appropriate emphasis on the operational and executive dimensions of social welfare services. Finally, strategies and good practices of co-designing and co-planning will be examined through which it is possible to concretely understand the relationship between the mission of organisations, the creative behaviour of groups engaged in the design of new services, the governance of innovation and the capacity for participatory leadership.
Course Language
Italian
More information
Attending students will receive the reference bibliography at the beginning of the Course lectures.
All course-related information and service announcements will be made through:
The Department of Business Administration notices page www.dea.unich.it/didattica
The e-learning platform.
Erasmus students are invited to contact the lecturer to arrange the study programme.
Degrees
Degrees
PSYCHOLOGY
Master’s Degree
2 years
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People
People
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