Design of Knowledge Sharing-Oriented Communicative Processes for Emerging Countries

Tacit knowledge can be defined as a particular form of
knowledge used by people to address, deal and manage
practical issues involving the immediate use of
experience, abilities and manual skills. It is a kind of
knowledge acquired and refined through the iterative
practice of “doing” and over the time, it becomes a
continuous learning process depending to the context in
which we operate and it is tied to people that maintain it.
However, the process of ‘know-how sharing’ offers the
possibility to give a real social and economic
emancipation to practical experience and to tacit
knowledge embedded in people. This possibility could
allow the start of a collective and participative
development of competences, abilities and skills usually
belonging to a stakeholder’s personal realm. In order to
have good know-how sharing, it is necessary to have
appropriately designed tools, which are able to codify,
support and amplify this process. Among most advanced
products available, communicative tools and collaborative
networks are recognized as those mostly able to
guarantee information management and an amplification
‘Design Research by Under 40 Researchers’
9 May 2019 Vol-15 No-5 • Design for All Institute of India
https://doi.org/10.6084/m9.figshare.8115818
of communicative data. The paper describes how
communication tools and collaborative networks can be
used to share this particular kind of unspoken knowledge
at interpersonal level. Starting from the analysis of the
communicative process related to tacit knowledge, the
study proposes a new process for sharing tacit
information and introduces some strategic and
communicative solutions, as well as some design
scenarios related to knowledge sharing in emerging
countries and developing economies.